Return & Refund Policy
Effective October 15, 2026 · Hyonic LLC · hyonic.com
This policy covers purchases made directly on hyonic.com. Purchases from a marketplace (Amazon, Walmart, TikTok Shop) or a retail store follow that seller's return policy.
30-day returns on unopened boxes
You can return unopened boxes within 30 days of delivery. We refund the product price to your original payment method.
Opened or used packs
Hyonic is a consumable drink mix, so opened or used packs can't be returned for health and safety reasons.
Damaged, wrong, or defective items
If your order arrives damaged, defective, or not what you ordered, we'll send a replacement or refund you, including shipping, at no cost to you. Email us within 30 days of delivery with your order number and a photo.
How to start a return
- Email support@hyonic.com with your order number and the reason for the return. Please don't ship anything back before you hear from us.
- We'll reply with return instructions and the return address.
- If the return is because of our error (damaged, wrong, or defective), we'll send you a prepaid return label. For any other eligible return, you pay return shipping.
Refunds
We refund to your original payment method once we receive your eligible return or approve your request. Refunds usually post within 5–10 business days, depending on your bank. Original shipping is refunded only when the return is due to our error. We don't charge a restocking fee.
Order changes and cancellations
To change or cancel an order, email support@hyonic.com as soon as you can. If it has already shipped, we handle it as a return under this policy.
Exchanges
The fastest way to exchange is to return the unopened item for a refund and place a new order. Email us if you want help.
Lost packages and wrong addresses
If tracking shows delivered but you didn't receive it, email us within 7 days and we'll work with the carrier. Please double-check your address at checkout; if a package comes back undeliverable because of an incorrect address, we'll contact you to reship, and extra shipping may apply.
Subscriptions
You can pause, skip, or cancel before the cutoff for your next order by emailing support@hyonic.com. Cancelling stops future charges. It doesn't refund an order that has already been processed or shipped, except as this policy provides.
Chargebacks
If you have a problem with an order, please contact us first. We're glad to help and can usually resolve it quickly. Filing a chargeback without contacting us may delay resolution.
Contact
Hyonic LLC · support@hyonic.com · 3801 E Independence Blvd, STE 101, Charlotte, NC 28205