Privacy Policy

Effective August 22, 2026 · Hyonic LLC · 3801 E Independence Blvd, STE 101, Charlotte, NC 28205

This Privacy Policy explains how Hyonic LLC ("Hyonic," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit hyonic.com, buy our products, or otherwise interact with us (the "Services"), and describes your privacy rights and choices. By using the Services, you agree to this Policy.

1. INFORMATION WE COLLECT

A. Information you provide to us: identifiers and contact data (name, shipping and billing address, email address, phone number); order and transaction data (products purchased, order value, order history); payment information, processed by our payment processor, Stripe; we receive confirmation and limited details (such as the last four digits and card type) and do not collect or store your full card number; account data (username and password, if you create an account); communications and marketing data (messages you send us, customer-service records, newsletter and SMS sign-ups, survey and event responses, product reviews).

B. Information collected automatically: device and usage data (IP address, device and browser type, operating system, pages viewed, links clicked, referring/exit pages, and dates/times of access); approximate location derived from your IP address, collected through cookies, pixels, tags, and similar technologies (see Section 3).

C. Information from third parties: service providers (payment, shipping, analytics, advertising), social-media and advertising platforms, and marketplaces (e.g., Amazon, Walmart, TikTok Shop) where you may also interact with our brand.

2. HOW WE USE YOUR INFORMATION

We use personal information to: process, fulfill, and ship your orders and provide customer support; send transactional messages (order confirmations, shipping and delivery updates, and, if applicable, subscription notices); with your consent where required, send marketing emails and texts, and personalize offers; operate, measure, and improve the Services, our products, and our marketing; show and measure advertising on third-party platforms; detect, prevent, and respond to fraud, abuse, and security incidents; and comply with legal, tax, and regulatory obligations and enforce our Terms.

3. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to run the Site, understand how it is used, and measure advertising. Nothing beyond the strictly necessary runs until you choose: cookie-setting tags are held until you make a selection in our cookie banner, and you can change that choice at any time using "Cookie settings" in the footer.

The Site sets these cookies, and only after you accept the relevant category:

• _ga (about 2 years) and _ga_XFL2W6VB0H (about 2 years), Google Analytics 4. How pages are found and used. • _clck (about 1 year) and _clsk (about 1 day), Microsoft Clarity.

Microsoft Clarity records how pages are used, mouse movement, clicks, scrolling and page content, to produce session replays and heatmaps. It is part of the Analytics category and does not load at all unless you accept analytics.

Third parties the Site contacts: Google (Tag Manager, Analytics, and advertising signals via doubleclick.net), Microsoft (Clarity and Bing advertising signals), and OpenStreetMap, which serves the map tiles on our Find It Locally page and is strictly functional.

We do not use the Meta (Facebook) Pixel or the TikTok Pixel.

Strictly necessary storage, your cart and your cookie choice itself, is kept in your browser's local storage rather than in cookies. It is first-party and is never sent to us.

You can control cookies through your browser settings and through our cookie banner. Blocking some cookies may affect Site functionality. We honor Global Privacy Control (GPC): if your browser sends a GPC signal, advertising and sharing are switched off automatically when you arrive, and stay off.

4. HOW WE SHARE INFORMATION

We do not sell your personal information for money. We disclose personal information to: service providers / processors acting on our behalf (payment processing via Stripe, order fulfillment and shipping carriers, email/SMS platforms, hosting, customer support, and analytics providers); advertising and analytics partners through the pixels and tags described above, under certain U.S. state privacy laws, our use of advertising cookies to deliver cross-context behavioral or "targeted" advertising may be considered a "sale" or "sharing" of personal information, and you can opt out (see Section 6); legal, safety and compliance recipients where required; and successors in a business transfer, subject to this Policy.

5. CATEGORIES OF PERSONAL INFORMATION (STATE-LAW DISCLOSURE)

In the past 12 months we may have collected: identifiers (name, address, email, phone, IP address); customer records / commercial information (orders, products purchased); internet or network activity; approximate geolocation (from IP); limited financial information (via Stripe); and inferences drawn for marketing (e.g., product interests). We do not knowingly collect sensitive personal information for the purpose of inferring characteristics, and we do not sell or "share" sensitive personal information.

6. YOUR PRIVACY RIGHTS & CHOICES

Depending on where you live, you may have rights to access / know, delete, correct, and port your personal information; to opt out of targeted advertising and the "sale" or "sharing" of your information; to opt out of certain profiling; and to non-discrimination for exercising your rights. To exercise them, submit a request to support@hyonic.com. We will verify your request using the information associated with your account or orders. You may use an authorized agent with proof of authorization. We respond within the timeframe required by law (generally 45 days, extendable where permitted). If we deny your request, you may appeal by emailing support@hyonic.com with "Appeal" in the subject line; you may also contact your state attorney general.

7. "DO NOT SELL OR SHARE MY PERSONAL INFORMATION" / OPT-OUT OF TARGETED ADS

To opt out of the use of advertising cookies for targeted advertising, use the "Do Not Sell or Share My Personal Information" link or cookie-preferences control in the site footer, or email support@hyonic.com. We honor Global Privacy Control (GPC) browser signals where required. You can additionally opt out of interest-based ads via the platforms directly (e.g., Meta and Google ad settings) and industry tools at optout.aboutads.info.

8. CALIFORNIA "SHINE THE LIGHT"

California residents may request information about the categories of personal information (if any) we disclosed to third parties for their own direct marketing purposes in the prior calendar year, by emailing support@hyonic.com. We do not currently share personal information with third parties for their own direct marketing.

9. EMAIL & SMS MARKETING

We may send promotional emails to addresses you give us, and, where offered and separately agreed, text messages. Every promotional email carries an unsubscribe link and we honour opt-outs promptly; text messages are sent only where you have agreed to them separately. Every marketing email includes an unsubscribe link; for SMS, reply STOP to opt out or HELP for help. Consent to marketing is not a condition of purchase. Message and data rates may apply to SMS.

10. DATA RETENTION

We retain personal information for as long as needed to provide the Services and for legitimate business purposes, such as maintaining order and tax records, resolving disputes, and complying with legal obligations. Retention periods vary by data type and legal requirement.

11. DATA SECURITY

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. CHILDREN'S PRIVACY

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will delete it.

13. THIRD-PARTY LINKS & PLATFORMS

The Services may link to or integrate third-party sites and platforms (including Stripe, social media, and marketplaces) that have their own privacy practices. We are not responsible for those practices; review their policies.

14. U.S.-ONLY / INTERNATIONAL USERS

The Services are intended for users in the United States. If you access them from outside the U.S., you understand your information will be processed in the United States, which may have different data-protection laws than your country.

15. DO NOT TRACK

Because there is no common industry standard for "Do Not Track" signals, we do not currently respond to DNT signals, but we honor recognized opt-out preference signals such as GPC where required (see Section 7).

16. CHANGES TO THIS POLICY

We may update this Policy from time to time. We will post the updated version with a new "Last updated" date, and, for material changes, provide additional notice where required by law.

17. CONTACT US

Hyonic LLC · support@hyonic.com · 3801 E Independence Blvd, STE 101, Charlotte, NC 28205.